Product Care

Silvano Sassetti uses the highest quality of Leathers and Materials. To enable you to enjoy your Silvano Sassetti product for a long time, we recommend to take note of the following care information.

Our products are the result of extensive research, resulting in the fine details synonymous with high quality luxury. Slight variations in leathers and exotic skins are entirely normal for the type of natural leathers used by Silvano Sassetti.

  • All types of leather and other delicate materials (including metal accessories) may suffer from humidity. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Therefore please take care to avoid rain and direct contact with heat, oil, grease (make up), alcohol (perfume solvents) and other abrasive products as Siovano Sassetticannot assume responsibility for the eventual deterioration, modification and mishandling of our products.
  • Avoid contact with any materials which may transfer their colour pigments onto our products.
  • All materials are sourced for their exceptional quality and are tested extensively prior to sale.
  • Always store your product in the dust bag provided when not in use.

If you require any additional and specific care guidance for your product, please do not hesitate to view the Materials Guide below. You may also ask for advice in your Silvano Sassetti store, or for any further information you can contact our Customer Services team via the link here.

Repairs and aftersales

Silvano Sassetti guarantees its products for 2 years from the date of purchase. The warranty covers only items that present a manufacturing fault, and does not cover damages arising from dye transference, accident or misuse, or from any alteration, service or repair performed by any party other than Siovano Sassetti.

Whether you have purchased online or in store, Siovano Sassetti offers an excellent after care service and will assist with all repairs where possible. Please note that some styles may be irreparable depending on the materials used and the age of the product, and that repairs may be chargeable.

We strongly discourage the addition of rubber protective soles onto Siovano Sassetti products as this will alter the balance of the shoe and may cause the heel to break. Repairing heel damage due to the alteration of soles may incur a charge.

If you purchased from the website and would like to enquire about any aftersales services, please contact Customer Services and a member of the team will be pleased to advise on the best course of action. You can contact our Customer Services team via details at the link here.

Leathers

As a natural material, even the most luxurious leathers can age with time and use and need to be cared for to maintain their optimum condition. Naturally tanned leathers such as Vacchetta may with use and exposure to light alter in colour. This is not a fault and is seen as the natural aging of this beautiful material.

Due to the nature of Patent Leathers and the finish used, it is possible that dye can transfer onto the leather causing irreversible damage. Always store your product in its dust bag and avoid contact with darker colour materials.



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